Privacy Policy

1. Introduction

Integrated Ecological Solution and Service Provider Pte Ltd ("IESASP", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website iesasp.sg, use our services, or interact with us.

This policy complies with the EU General Data Protection Regulation (GDPR), Singapore Personal Data Protection Act (PDPA), and other applicable data protection laws.

2. Data Controller

Integrated Ecological Solution and Service Provider Pte Ltd

Registration No: [Company Registration Number]
Address: [Singapore Office Address]
Email: privacy@iesasp.sg
Data Protection Officer: dpo@iesasp.sg

3. Information We Collect

3.1 Information You Provide

We collect information you voluntarily provide when you:

Submit enquiries through our contact form
Request project quotes or consultations
Subscribe to our newsletter
Register for events or webinars
Communicate with us via email or phone

This may include:

Name and job title
Company name and industry
Email address and phone number
Country and business location
Project requirements and preferences

3.2 Automatically Collected Information

When you visit our website, we automatically collect:

IP address and geolocation (country level)
Browser type and version
Device information (operating system, screen size)
Pages visited and time spent on each page
Referral source (how you found our website)
Date and time of access

4. How We Use Your Information

We process your personal data for the following purposes:

4.1 Contractual Necessity

Respond to your enquiries and project requests
Provide quotes and proposals
Deliver our services
Process payments and issue invoices

4.2 Legitimate Interest

Improve our website and user experience
Conduct market research and business development
Send relevant industry insights and case studies
Maintain security and prevent fraud

4.3 Consent-Based

Marketing communications (you can opt-out anytime)
Analytics and performance tracking
Third-party advertising (if applicable)

4.4 Legal Obligation

Comply with accounting and tax requirements
Respond to legal requests and court orders
Prevent illegal activities

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. For detailed information, please see our Cookie Policy.

You can manage your cookie preferences through our cookie banner or browser settings.

6. How We Share Your Information

We do not sell your personal data. We may share your information with:

Service Providers: Cloud hosting (AWS/Google Cloud), email services (e.g., SendGrid), CRM systems
Analytics Partners: Google Analytics (anonymized data), Plausible Analytics
Legal Authorities: When required by law or to protect our legal rights
Business Transfers: In case of merger, acquisition, or asset sale (you will be notified)

All third-party processors are contractually bound to protect your data in compliance with GDPR.

7. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA) or Singapore, including the United States. We ensure adequate protection through:

EU Standard Contractual Clauses (SCCs)
EU-US Data Privacy Framework certification (where applicable)
Binding Corporate Rules (BCRs)

8. Data Retention

We retain your personal data only as long as necessary:

Contact form enquiries: 24 months from last contact
Client project data: 7 years (tax and legal requirement)
Marketing communications: Until you unsubscribe
Website analytics: 14 months (Google Analytics setting)

9. Your Rights (GDPR & PDPA)

You have the following rights regarding your personal data:

Right to Access

Request a copy of the personal data we hold about you.

Right to Rectification

Correct inaccurate or incomplete data.

Right to Erasure ("Right to be Forgotten")

Request deletion of your data (subject to legal obligations).

Right to Restrict Processing

Limit how we use your data.

Right to Data Portability

Receive your data in a structured, machine-readable format.

Right to Object

Object to processing based on legitimate interests or direct marketing.

Right to Withdraw Consent

Withdraw consent at any time (does not affect prior processing).

To Exercise Your Rights:

Email us at privacy@iesasp.sg with your request. We will respond within 30 days.

10. Data Security

We implement industry-standard security measures to protect your data:

SSL/TLS encryption for data transmission
Encrypted databases and secure cloud storage (EU region)
Access controls and authentication protocols
Regular security audits and vulnerability assessments
Staff training on data protection

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but take all reasonable precautions.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The "Last Updated" date at the top will reflect the most recent changes. Material changes will be communicated via email or a prominent notice on our website.

13. Complaints and Supervisory Authority

If you have concerns about how we handle your data, please contact us first. You also have the right to lodge a complaint with:

EU Residents: Your local Data Protection Authority (DPA)
Singapore Residents: Personal Data Protection Commission (PDPC) - www.pdpc.gov.sg

14. Contact Us

For questions about this Privacy Policy or our data practices:

Email: privacy@iesasp.sg

Data Protection Officer: dpo@iesasp.sg

Postal Address:
Integrated Ecological Solution and Service Provider Pte Ltd
[Singapore Office Address]
Singapore [Postal Code]